For current clients
Client service
Already a client? Here is how to get help quickly with claims, policy changes and certificates. You can always call us and talk with a person.
How we can help
Report a claim
If you have an emergency, make sure everyone is safe first, then call your insurance company’s 24/7 claims line, which is listed on your policy documents or carrier app. Call us at 512-638-8681 as well, and we can help you understand next steps and stay involved as the claim moves forward.
Policy changes
Adding or removing a vehicle or driver, updating a mortgage company, changing an address or adjusting coverage are all quick for us to help with. Email or call with the details and the effective date, and we will confirm once the change is made.
Certificates and proof of insurance
For a certificate of insurance or proof of coverage, email Info@proutinsurance.com with the certificate holder’s name, address and any additional-insured or contract requirements, and we will prepare it.
Tips for a smoother claim
After a loss, take photos or video of the damage before cleaning up, and make reasonable temporary repairs, such as covering a damaged roof or shutting off water, to prevent further damage. Keep receipts for emergency repairs and any extra living expenses, because some of those costs may be reimbursable under your policy.
Write down the date and details of what happened while they are fresh, and keep a record of every conversation with the adjuster. If something about the process is unclear, call us. We can explain what your policy says and help you understand the decisions in front of you.
Annual coverage reviews
Life changes, and coverage should keep up. A new teen driver, a remodel, a new business or a large purchase can all change what you need. We are happy to review your policies at renewal or any time something changes, and if your premium jumps we can re-shop your coverage with the other carriers we work with.
Need help now?
Call us during business hours or send a note through our contact form, and we will get back to you as soon as we can.
“Dawn, Brittany, and Jeff have been wonderful to work with! I now have all of my policies with them including home, rentals, and auto because the service and value has been extraordinary.”
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